PRIVACY POLICY
Effective Date: 01/01/2023

1. Introduction

Ragged Branch Distillery is committed to protecting your privacy when you visit our website, shop online, visit our farm or tasting room, sign up for communications, or otherwise engage with us. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, how we protect it, your rights concerning your information, and how to contact us.

By using our Website or engaging our services, you agree to this Privacy Policy.

2. Information We Collect

We collect information about you in several ways:

a) Information you provide to us

  • When you purchase products (whiskey, merchandise), book a tasting or visit our farm, join our mailing list, sign up for events, contact us via form, email or phone, we may collect your name, mailing address, email address, phone number, payment information (handled securely via third-party processors), booking details and any other information you choose to provide.

  • If you create an account on our Website (if applicable), we may collect your login credentials, preferences, and other profile information.

b) Information collected automatically

  • When you access our Website, our systems (and our service providers) may collect device and usage information such as your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visit, time spent on pages, click-streams, and other technical information.

  • We may use cookies, web beacons and similar technologies to collect this information and to track your activity on our Website.

c) Information from third parties

  • We may receive information about you from third-party sources, marketing partners, analytics providers or social media platforms, and we may combine that with information we already have about you.

3. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process your orders, shipments, merchandise purchases, tasting bookings, farm visits, and provide you the services requested (including confirmations, updates and receipts).

  • To send you newsletters, updates, offers, event invitations, tasting-room specials, unless you opt out.

  • To improve our Website, products, services and user experience through analytics and internal business operations.

  • To detect, prevent and respond to fraud, unauthorized use, security or technical issues, protect our rights and property, enforce terms and comply with legal obligations.

  • To carry out any other purpose for which you provided the information.

4. Sharing Your Information

We will not sell your personal information to third parties. We may share your information in the following cases:

  • Service providers and partners: We may share your information with third-party service providers who perform functions on our behalf (e.g., payment processors, website hosting, email communication, shipping fulfilment, analytics).

  • Legal and regulatory disclosures: We may disclose your information if required by law, court order, regulatory request, or to investigate suspected wrongdoing or to protect our rights, property or safety.

  • Business transfers: If Ragged Branch is involved in a merger, acquisition, sale of assets or financing transaction, your information may be transferred as part of that transaction — subject to confidentiality and permitted usage consistent with this policy.

  • With your consent: We may share your information for other purposes if you have given consent.

5. Your Choices and Rights

You have certain rights and choices regarding your personal information:

  • You may opt out of receiving marketing emails by following the “unsubscribe” link in any such email or by contacting us directly.

  • You may request access to the personal information we hold about you, request correction or deletion of your data, or request restriction of processing.

  • Depending on your jurisdiction, you may have additional rights (for example under certain U.S. state laws) regarding data portability or to object to certain processing.

  • You can disable or remove cookies via your browser settings; however this may affect the functionality of our Website.

6. Cookies and Tracking Technologies

We use cookies, web beacons, embedded scripts and similar technologies to collect usage information, manage sessions, remember preferences and improve the Website experience. You can decline or disable cookies via your browser settings; however some features of the Website may not function properly without cookies. We may also use third-party analytics providers (such as Google Analytics) to help understand Website usage.

7. Data Security and Retention

We maintain reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration or destruction. Access to your data is limited to authorized personnel and service providers who need to perform their roles.
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. After this, we either delete or anonymize your information.

8. Children’s Privacy

Our Website and services are not directed to children under the age of 21 (in line with alcohol-related legal requirements) or under the age required by applicable law. We do not knowingly collect personal information from minors under the applicable age without appropriate parental/guardian consent. If you believe we have inadvertently collected information from a minor, please contact us and we will take steps to delete the information.

9. International Users

If you are accessing our Website from outside the United States, please note that your information may be transferred to, stored and processed in the United States or other jurisdictions where our service providers operate. By using the Website or providing your information, you consent to such transfer, storage and processing.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our Website and update the “Effective Date” above. If the changes are material, we may provide additional notice (for example via email). We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, comments or concerns about this Privacy Policy, or wish to exercise your rights regarding your personal information, please contact us at:
Ragged Branch Distillery
1015 Taylors Gap Rd
Charlottesville, VA 22903
Phone: (434) 244-2600
Email: info@raggedbranch.com